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Support

Become a registered user!

Benefits of registered users
 access to email support
 email info about upgrades, patches, releases, etc. (all optional)
 access to support forum (to be established after coming out of BETA - currently all support via email)
DO NOT FORGET to include the information below for support and assistance inquiries
 Server operating system version (Windows 10, 8.1, 8 or 7) and platform (32bit or 64bit).
 Server number of graphics adapters (GPUs).
 Server graphics adapter GPU types (NVidia, AMD or Intel) exact model specifications and driver versions.
 Client type (Windows VIEWER, Android VIEWER or HTML5 VIEWER).
 In case of HTML5 VIEWER: Web browser type (Chrome, Safari, IE, etc.) and version and operating system type (Android, iOS, OSX, etc.) and version.
 Network category (wireless or wired), network transfer rate and if applicable, type of router, switch, etc.

Register below. We always appreciate feedback supporting improvement of our software.
Response time: 1-2 working days (no response during weekends and public holidays).

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